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CARE & REPAIR

QUALITY, CARE + REPAIR

EMILY DEAR HEART AND THE DEAR HEART STUDIOS PRIDE OURSELVES ON CREATING PRODUCTS THAT ARE ONE OF A KIND. EACH PRODUCT IS HAND SET AND NO TWO PRODUCTS WILL EVER BE THE SAME. NORMAL WEAR AND TEAR IS EXPECTED. YOUR PRODUCT IS NOT BULLET PROOF! NATURAL SHEDDING OF YOUR PRODUCT IS TO BE EXPECTED, AS WITH A NON EMBELLISHED PIECE IS TO BE EXPECTED. SO, THROUGHOUT THE MONTHS AND THE YEARS, YOUR PRODUCT MAY SHED. NOT TAKING THE CORRECT CARE OF YOUR EMILY DEAR HEART PRODUCT WILL ENSURE THAT YOUR ITEM MAY SHED FASTER. WE CANNOT EMPHASIZE ENOUGH, YOUR GEAR IS FRAGILE AND NEEDS TO BE TAKEN CARE OF AS SUCH! PLEASE SEE "REPAIR" BELOW SHOULD YOUR PRODUCT NEED A LITTLE "PICK ME UP" CONTACT emilydearheart@gmail.com FOR MORE INFO

 

PRODUCT CARE

PLEASE TREAT YOUR EMILY DEAR HEART PRODUCT WITH THE SAME LOVE IT TOOK TO CREATE YOUR ITEM. OUR PRODUCTS ARE DURABLE, HOWEVER THEY ARE MORE FRAGILE COMPARED TO TYPICAL DESIGNS AS THEY ARE ALL HAND EMBELLISHED. *IMPORTANT* EMILY DEAR HEART AND THE DEAR HEART STUDIOS DO NOT TAKE RESPONSIBILITY FOR DAMAGED PRODUCT OTHER THAN YOUR PRODUCT ARRIVING DAMAGED. PLEASE SEE SHIPPING RULES UNDER "REPAIR"

STORAGE

AVOID EXTREME SUNLIGHT FOR EXTENDED PERIODS OF TIME AND HOT TEMPERATURES. AVOID LIQUIDS AND HARSH CHEMICALS WHILE CLEANING, YOUR FRAGILE PRODUCT WILL NOT SURVIVE! OUR PRODUCTS ARE WEARABLE PIECES OF ART, AND NEED TO BE CARED AND TAKEN CARE OF AS SUCH.

REPAIR

THE DEAR HEART STUDIO IS HAPPY TO HANDLE REPAIRS IF YOUR PRODUCT IS RECEIVED DAMAGED. WE PRIDE OURSELVES ON SHIPPING SAFELY BUT SOMETIMES THINGS ARE NOT HANDLED SAFELY AT THE POST OFFICE OR MAIL CARRIER. IF THIS HAPPENS, YOU MUST CONTACT emilydearheart@gmail.com WITHIN 3 DAYS OF RECEIVING PRODUCT AND INCLUDE YOUR DATE OF PURCHASE AND RECEIPT. ANY REPAIRS AFTER 3 DAYS ARE SUBJECT TO A REASONABLE REPAIR FEE ONCE RECEIVED BY THE DEAR HEART STUDIOS. AFTER INSPECTED, WE WILL QUOTE REPAIR RATE. YOU WILL BE EXPECTED TO COVER SHIPPING CHARGES.  PLEASE NOTE BECAUSE ALOT OF OUR ITEMS ARE ONE OF A KIND AND ALL HAND EMBELLISHED YOUR PRODUCT MAY NOT BE ABLE TO BE REPAIRED WITH ORIGINAL PRODUCT DESIGNED WITH, BUT WE PROMISE TO GET AS CLOSE TO ORIGINAL PRODUCT AS POSSIBLE. WE PRIDE OURSELVES WITH CUSTOMER SERVICE SO PLEASE CONTACT US WITH ANY QUESTIONS OR CONCERNS emilydearheart@gmail.com