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FAQ

1. ALL PRODUCTS ARE HANDMADE TO ORDER. THIS MEANS YOUR PRODUCT MAY ARRIVE UP TO ONE MONTH AFTER PURCHASE DATE. ALOT OF THIS TIME IT IS MUCH FASTER. IF YOU NEED PRODUCT RIGHT AWAY PLEASE NOTE RUSH SHIPPING IS AVAILABLE FOR A FEE. CONTACT emilydearheart@gmail.com WITH ORDER NUMBER AND FULL NAME FOR THIS SERVICE.

2. EACH PRODUCT IS MADE AS CLOSE AS POSSIBLE TO ORIGINAL PHOTOGRAPH. HOWEVER, SOME STONE, CHAINS ,SPIKES,FEATHERS,STUDS,RHINESTONES, AND EVEN SUNNIE FRAMES , AND CELL PHONE CASE STYLES MAY DIFFER. OF YOU HAVE ANY QUESTIONS ABOUT THIS EMAIL emilydearheart@gmail.com
*WE OFFER STEP BY STEP SERVICES TO WALK YOU THROUGH THE ENTIRE DESIGN PROCESS FOR CUSTOM ORDERS SO YOULL BE A PART OF CHOOSING EACH AND EVERY PRODUCT WE ARE DESIGNING WITH SO YOU ARE HANDS ON INVOLVED IN THE PROCESS FOR A FEE*
3. FEATHERS WILL NOT SURVIVE WETNESS OF ANY KIND.
4. HAND PAINTED ITEMS MAY SCRATCH. 
5. MANY OF OUR PRODUCTS ARE EXPENSIVE HOWEVER THIS IN NO WAY MEANS THEY ARE INDESTRUCTIBLE.
6. ABOVE ALL ELSE DO NOT EVER LEAVE PRODUCT IN DIRECT SUNLIGHT. IN A HOT CAR OR IN ANY KIND OF EXTREME HEAT OR SUNLIGHT. THEY WILL NOT SURVIVE.
7. ALTHOUGH IT HASNT HAPPENED ALOT SOMETIMES ORDERS GET MIXED UP! WE ARE ONLY HUMAN AND TAKE FULL RESPONSIBILITY FOR THIS, WE WILL RUSH DELIVER YOUR CORRECT PRODUCT ORDERED BUT WILL NOT REFUND YOU. 
IF YOU HAVE ANY QUESTIONS OR CONCERNS PLEASE CONTACT US! emilydearheart@gmail.com
 
 





  






** WE ARE NOT RESPONSIBLE FOR REPAIRS OF ANY KIND**
** EMILY DEAR HEART AND THE DEAR HEART STUDIOS WILL NOT BE RESPONSIBLE FOR INJURIES ENDURED TO YOURSELF OR OTHERS WHILE WEARING DEAR HEART DESIGNS  **