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TERMS & CONDITIONS

ABOUT

ALL EMILY DEAR HEART PIECES ARE HANDMADE TO ORDER

 

PAYMENT

WE ACCEPT ALL MAJOR CREDIT CARDS. FOR CUSTOM PIECES WE USE PAYPAL OR VEMNO. PLEASE EMAIL emilydearheart@gmail.com FOR PAYMENT INFORMATION

ORDER FILLING TIME

YOUR ORDER WILL BE SHIPPED 3-4 WEEKS AFTER THE PURCHASE DATE. IF YOU NEED YOUR PRODUCT FOR A SPECIFIC DATE PLEASE emilydearheart@gmail.com BEFORE YOU PURCHASE SO OUR STUDIOS CAN MAKE SURE WE HAVE MATERIALS TO FILL ORDER.  RUSH SHIPPING/ OVERNIGHT IS AVAILABLE IF WE HAVE THE MATERIALS TO FILL YOUR ORDER. 

EACH PIECE IS CUSTOM MADE TO ORDER PLEASE TAKE THAT INTO CONSIDERATION WHEN PURCHASING. ANY QUESTIONS PLEASE EMAIL emilydearheart@gmail.com

RETURNS + REPAIRS

PLEASE SEE CARE & REPAIR PAGE FOR MORE DETAILS. WE WILL DO OUR ABSOLUTE BEST TO REPAIR YOUR PRODUCT. RETURNS ARE NOT ACCEPTED. EXCHANGES ARE ACCEPTED ONLY IF YOUR PRODUCT ARRIVES DAMAGED OR YOU RECEIVE THE WRONG PRODUCT. YOU WILL BE RESPONSIBLE TO COVER SHIPPING CHARGES AND NEED TO EMAIL emilydearheart@gmail.com FOR DETAILS

DOMESTIC SHIPPING

ALL ORDERS ARE SHIPPED USPS PRIORITY. TRACKING AVAILABLE UPON REQUEST. ORDERS ARE NOT DELIVERED ON WEEKENDS OR FEDERAL HOLIDAYS. EMILY DEAR HEART OR THE DEAR HEART STUDIOS IS NOT RESPONSIBLE FOR STOLEN OR LOST PACKAGES.

INTERNATIONAL SHIPPING

 

REFUNDS + EXCHANGES

ALL SALES ARE FINAL. EXCHANGES ONLY ACCEPTED IF PRODUCT ARRIVES DAMAGES AND WE ARE NOTIFIED WITHIN 3 DAYS OF RECEIVING OR YOU WERE SHIPPED WRONG PRODUCT. WE WILL NOT REFUND DUE TO A PACKAGE NOT ARRIVING DUE TO US RECEIVING AN INCORRECT MAILING ADDRESS OR NAME. WE WILL NOT REFUND LOST OR STOLEN PACKAGES. 

 

IN THE EVENT OF A VALID EXCHANGE/REFUND/CREDIT, THE CUSTOMER IS RESPONSIBLE FOR ALL SHIPPING COSTS, AND BE EXPECTED TO PROVID A TRACKING NUMBER. ORIGINAL PRODUCT MUST ARRIVE WITH ORIGINAL PACKAGE AND PACKING MATERIALS INCLUDING ORIGINAL ORDER NUMBER

ALL REFUNDS/EXCHANGES/CREDITS MUST BE DISCUSSED IN EMAIL. WE WILL NOT ACCEPT PACKAGES RETURNED TO THE STUDIOS UNDER ANY CIRCUMSTANCES. THEY WILL BE RETURNED TO SENDER.